Privacy Policy

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Privacy Policy

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Copyrights © 2026 by Friendhash.

Privacy Policy

1. Overview

Friendhash (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, disclose, retain, and protect information when you access or use Friendhash, including our website, mobile application, social features, marketplace, messaging services, Flix, and other related services (collectively, the “Platform”).

By using the Platform, you acknowledge that you have read and understood this Privacy Policy. Where applicable, we will request your permission before accessing information from your device that requires permission under applicable law or your device's operating system.

2. Information We Collect

The information we collect depends on how you use Friendhash and which features you choose to use.

2.1 Account and Personal Information
  • When you create or maintain an account, we may collect information such as your name, username, email address, phone number, profile information, date of birth where required, and other information necessary to provide our services.
  • Sellers may be required to provide additional information, such as business details, registration information, tax-related information, shipping information, and other information necessary to operate a shop.
  • You may voluntarily provide additional information in your profile, posts, comments, messages, or other Platform features.
2.2 Transaction and Marketplace Data
  • Purchase and sales records, order history, product information, shipping information, delivery status, returns, refunds, and related transaction information.
  • Payment-related information necessary to process or verify transactions. Where payment processing is performed by a third-party payment provider, payment information may be processed directly by that provider in accordance with its own privacy practices.
2.3 Usage and Technical Data
  • Device information, IP address, browser type, operating system, device identifiers where applicable, application version, language, time zone, access times, and related technical information.
  • Information about how you interact with Friendhash, including pages or screens viewed, searches, links clicked, features used, posts viewed, videos watched, and other interactions.
  • Crash reports, diagnostic information, performance information, and security-related information may also be collected to maintain and improve the Platform.
2.4 Messaging and User-Generated Content

Friendhash may process content that you voluntarily create, upload, send, receive, or otherwise make available through the Platform, including posts, comments, images, videos, profiles, and messages.

Our current messaging system is not end-to-end encrypted. Messages may therefore be processed and stored by Friendhash as necessary to provide, secure, moderate, and maintain the messaging service. Users should avoid sending highly confidential or sensitive information through Friendhash messaging.

2.5 Location Information

When you choose to use location-based features, Friendhash may collect and process location information from your device. Location information may be used to provide features such as Nearby People, location-based posts, products, listings, recommendations, search results, and other location-relevant content.

Depending on the features you use and the permissions you provide, Friendhash may retain location information associated with your account so that we can provide and personalize location-based features and content. We may also use location information for security, fraud prevention, analytics, and other legitimate Platform purposes.

Friendhash does not require continuous background location access for the Nearby People feature. Where location access is requested, we will use the permission and information provided by your device and applicable operating system.

2.6 Contact Information for Friend Discovery

When you choose to use the Find Friends feature, Friendhash may request permission to access contacts stored on your device. This access is used to identify people in your contacts who are already registered on Friendhash and help you discover those connections.

Friendhash is designed to minimize the information processed from your contacts. We do not intentionally create Friendhash accounts or profiles for people who are not Friendhash users solely because their information appears in your contacts, and we do not use your address book to create shadow profiles of non-users.

2.7 Contact Matching and Technical Identifiers

For friend discovery, contact information may be normalized or transformed into technical identifiers, including hashed or otherwise protected representations, for the purpose of matching against identifiers associated with existing Friendhash accounts.

Contact information that is not necessary for the requested matching operation is not intended to be retained for unrelated purposes. Technical information required to prevent abuse, duplicate processing, or fraudulent reward claims may be retained where reasonably necessary.

Where technical identifiers are retained for fraud prevention or reward verification, they are limited to information reasonably necessary for those purposes and are not used to create profiles of people who are not Friendhash users.

2.8 Feedback, Suggestions, and Bug Reports

When you submit feedback, suggestions, bug reports, ratings, or other information directly to Friendhash, we may collect the information you provide and technical information reasonably necessary to understand, investigate, and resolve the issue.

2.9 Cookies and Similar Technologies

Friendhash may use cookies, local storage, pixels, analytics technologies, and similar mechanisms to maintain sessions, remember preferences, provide functionality, understand usage, improve performance, maintain security, and measure the effectiveness of our services and communications.

3. How We Use Your Information

We use information collected through Friendhash for purposes including:

  • Creating and maintaining user accounts.
  • Providing, operating, and improving Platform features and services.
  • Connecting users and providing social, messaging, content, and discovery features.
  • Finding Friendhash users who may be known to you through the optional Find Friends feature.
  • Providing nearby-user discovery when you voluntarily use the Nearby People feature.
  • Processing purchases, sales, deliveries, refunds, rewards, Hashes, badges, and other Platform activities.
  • Personalizing content, recommendations, search results, and other Platform experiences.
  • Providing customer support and responding to inquiries, complaints, feedback, and bug reports.
  • Detecting, preventing, and investigating fraud, abuse, spam, manipulation, unauthorized activity, and security threats.
  • Maintaining the safety and integrity of the Platform and its users.
  • Understanding Platform usage, diagnosing technical problems, and improving performance and reliability.
  • Sending service-related communications and, where permitted, marketing or promotional communications.
  • Complying with applicable laws, regulations, legal processes, and lawful requests.
  • Protecting the rights, property, safety, and security of Friendhash, our users, and others.

4. Discovery, Contacts, and Location

4.1 Nearby People

The Nearby People feature allows you to voluntarily discover Friendhash users who may be located near you. When you choose to use this feature, Friendhash may obtain your current device location and use it to perform proximity or distance calculations.

4.2 Foreground Location

Nearby People is designed to operate while you are actively using the applicable feature. Friendhash does not require background location access for this feature and does not intentionally perform continuous background location tracking for Nearby People.

4.3 Location Retention and Use

Friendhash may retain location information associated with your account for as long as reasonably necessary to provide and personalize location-based features and services, including location-based posts, products, listings, recommendations, search results, and Nearby People features.

The retention period may vary depending on the type of location information, the feature for which it was collected, your account settings, and our operational, security, fraud-prevention, and legal requirements.

Where precise location information is not necessary for a particular feature, Friendhash may use or retain a less precise or approximate location instead. We may delete, anonymize, aggregate, or otherwise reduce the precision of location information when it is no longer reasonably necessary for the purposes for which it was collected.

4.4 Find Friends

The Find Friends feature allows you to discover people already registered on Friendhash who may be present in your device contacts. Contact access is requested only when you choose to use this feature.

4.5 Non-Users

Friendhash does not intentionally create user accounts, public profiles, or social profiles for people who are not registered Friendhash users merely because their contact information appears in another user's address book.

4.6 Permission Choices

You may deny or withdraw location or contact permissions through your device settings, where supported by your operating system. Withdrawing permission may prevent the associated discovery feature from functioning but will not prevent you from using other Friendhash features that do not require the relevant permission.

Withdrawing contact permission does not automatically delete contact-related matching or reward-verification records that may have already been processed. You may request deletion of contact-related matching data associated with your use of the Find Friends feature, subject to information that Friendhash may reasonably need to retain for fraud prevention, security, duplicate reward prevention, or legal obligations.

5. Rewards, Hashes, Badges, and Feedback

5.1 Reward Activities

Friendhash may provide Hashes, badges, achievements, or other in-app rewards for completing optional activities that support the use, improvement, security, or development of Friendhash features.

5.2 Discovery Rewards

Where a reward is offered for Nearby People or Find Friends, the reward is associated with completion of the applicable Friendhash feature and is not intended to be a payment for the sale or transfer of a user's personal data.

5.3 Feedback Rewards

Friendhash may provide rewards for genuine feedback, suggestions, usability reports, or bug reports that help us improve the Platform. Rewards are not dependent upon feedback being positive. Negative, neutral, or positive feedback may be submitted.

5.4 Google Play Ratings and Reviews

Friendhash does not provide Hashes, badges, discounts, or other rewards in exchange for submitting, changing, maintaining, or deleting a Google Play rating or review. Any request to rate or review Friendhash on Google Play is voluntary, and users are free to provide an honest and independent rating or review based on their actual experience.

5.5 Reward Verification

Friendhash may process limited information necessary to determine whether a reward activity has been completed and whether a reward has already been issued. Information used for reward verification may be retained as reasonably necessary to prevent duplicate claims, fraud, automation, abuse, or manipulation of the reward system.

6. Sharing Your Information

We may share information in the following circumstances and only to the extent reasonably necessary for the applicable purpose:

6.1 Service Providers

We may share information with vendors, contractors, hosting providers, infrastructure providers, analytics providers, payment processors, logistics providers, security providers, communication providers, and other service providers that perform services on our behalf.

6.2 Marketplace and Business Services

Where necessary to complete a transaction, we may share relevant information with sellers, buyers, courier or logistics providers, payment providers, and other parties involved in fulfilling an order or providing a requested service.

6.3 Public or User-Directed Sharing

Information that you voluntarily make public through your profile, posts, comments, videos, listings, or other Platform features may be visible to other users or the public depending on the applicable feature and your privacy settings.

6.4 Business Partners and Advertising

We may work with business partners, advertising providers, and technology providers to operate, promote, measure, or improve Friendhash. We do not sell a user's contact address book or location information as a standalone data product.

6.5 Legal and Safety Requirements

We may disclose limited information to courts, regulators, government authorities, law enforcement agencies, or other parties where required by applicable law, lawful legal process, or where reasonably necessary to protect the rights, safety, security, and property of Friendhash, our users, or others.

6.6 Corporate Transactions

If Friendhash is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction, information may be transferred as part of that transaction, subject to applicable legal requirements.

7. Your Rights and Choices

7.1 Access and Update

You may view and update certain personal information through your Friendhash account and settings.

7.2 Device Permissions

You may control or withdraw certain device permissions, including contact and location permissions, through your device settings where supported by the operating system.

7.3 Marketing Preferences

You may opt out of certain promotional communications by using the unsubscribe mechanism provided in the communication or by contacting us. You may continue to receive essential service-related communications.

7.4 Data Deletion

You may request deletion of your personal information, including location-related information associated with your account, subject to applicable legal, security, fraud-prevention, transaction, and legitimate operational requirements. Certain information may need to be retained for a period where required or reasonably necessary for these purposes.

7.5 Data Portability

Where applicable and technically feasible, you may request a copy of certain personal information in a commonly used or portable format.

7.6 Privacy Requests

To make a privacy-related request or ask a question about your information, contact us using the contact details provided in Section 15.

8. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, loss, or destruction. These measures may include access controls, authentication, encryption where appropriate, monitoring, logging, secure infrastructure, and other security practices.

However, no electronic transmission, storage system, or internet service can be guaranteed to be completely secure. You should also take reasonable steps to protect your account credentials and device.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining accounts, completing transactions, preventing fraud and abuse, resolving disputes, maintaining security, and complying with legal obligations.

Different categories of information may have different retention periods. Transaction, accounting, security, fraud-prevention, and legally required records may be retained for longer periods where reasonably necessary.

Information that is no longer required for a legitimate purpose may be deleted, anonymized, aggregated, or otherwise securely disposed of, subject to applicable legal and operational requirements.

10. Cookies and Similar Technologies

Friendhash may use cookies, local storage, pixels, SDKs, analytics tools, and similar technologies to maintain sessions, remember preferences, provide functionality, analyze usage, improve performance, maintain security, and understand how users interact with the Platform.

Where applicable, you may control cookies through your browser or device settings. Disabling certain technologies may affect the availability or functionality of some Platform features.

11. Children's Privacy

Friendhash is not intended for children under 18 years of age, or such higher minimum age as may be required by applicable law. We do not knowingly collect personal information from children below the applicable minimum age without appropriate authorization.

If we learn that we have collected personal information from a child in circumstances where such collection was not permitted, we will take reasonable steps to delete the information in accordance with applicable law.

Parents or guardians who believe that a child may have provided personal information to Friendhash may contact us using the contact information provided in this Privacy Policy.

12. Protection Against Child Sexual Abuse and Exploitation (CSAE)

Friendhash has a zero-tolerance policy toward child sexual abuse and exploitation (CSAE) and prohibited content involving the sexual exploitation or abuse of children.

  • We use moderation, reporting, detection, and enforcement measures designed to prevent and address prohibited content and behavior.
  • Users can report suspected abusive content or behavior through available in-app reporting tools or by contacting us.
  • We may investigate reports and take appropriate action, including removing content, restricting accounts, or reporting matters to relevant authorities where required or appropriate.
  • We cooperate with lawful requests from relevant authorities concerning child safety.

If you encounter content or behavior involving suspected child sexual abuse or exploitation, please report it through the available reporting tools or contact: report@friendhash.com

13. International Data Transfers

Friendhash may use infrastructure, hosting providers, service providers, or other technology resources located in countries outside the country in which you reside. As a result, your information may be transferred to, stored in, or processed in other jurisdictions that may have different data protection laws.

Where required by applicable law, we will take reasonable measures intended to provide appropriate protection for personal information transferred internationally.

14. Third-Party Services and Links

The Platform may integrate with or contain links to third-party services, websites, applications, payment providers, social networks, advertising services, analytics services, or other third-party platforms.

Third-party services operate under their own terms and privacy policies. Friendhash is not responsible for the privacy practices of third parties that operate independently from Friendhash. We encourage users to review the applicable privacy policies before providing information to third-party services.

15. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, you can contact us at:

support@friendhash.com

For reports specifically concerning child safety or suspected CSAE, please contact: report@friendhash.com

16. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technologies, data practices, or applicable legal requirements. When we make changes, we will publish the updated Privacy Policy on the Platform and may provide additional notice where required.

Your continued use of Friendhash after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by applicable law.


By using Friendhash, you acknowledge that you have read and understood this Privacy Policy.

Last Updated: September 9, 2026

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