1. Overview

Friendhash (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your data when you use our platform (“Platform”) including all services and products. By accessing or using our Platform, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect various types of information from users to provide a seamless and personalized experience. This includes:

2.1 Personal Information:

• When you sign up for an account, we collect your name, email address, phone number, and other required details.
• Sellers may need to provide additional information, such as business registration details, tax identification numbers, and shipping preferences etc.

2.2 Transaction Data:

• Purchase and sales records, payment details, order history, and related information.

2.3 Usage Data:

• Device information, IP address, browser type, operating system, app version, and access times.
• Details of how you interact with our Platform, including visited pages, clicked links, and performed searches.

2.4 Messaging Data:

Content of messages sent and received on our Platform. Please note that our current messaging system is not yet end-to-end encrypted, but we are actively working to enhance its security with more robust and secure E2E encryption.

2.5 Cookies and Tracking Technologies:

Cookies, web beacons, and similar technologies collect information about your browsing behavior to improve your experience and perform other necessary operations.

3. How We Use Your Information

We use the information collected for various purposes, including but not limited to:

• Facilitating the use of our Platform and its features.
• Processing transactions and delivering purchased products or services.
• Providing customer support and responding to inquiries.
• Personalizing and improving user experiences by tailoring content, recommendations, and advertisements.
• Preventing fraudulent transactions and maintaining the integrity of our Platform.
• Ensuring compliance with legal obligations and regulatory requirements.

4. Sharing Your Information

We may share your data with third parties in the following circumstances:

4.1 Service Providers:

Third-party vendors, contractors, and service providers who perform services on our behalf, such as payment processing, data analysis, and logistics.

4.2 Business Partners:

Collaborators and advertisers who help us promote and enhance our Platform.

4.3 Legal Compliance:

Limited information with authorities or law enforcement agencies when required to comply with legal obligations or protect our rights.

4.4 Corporate Transactions:

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Your Rights and Choices

As a user, you have the right to:

5.1 Access and Update Information:

View and update your personal details through your account settings.

5.2 Opt-Out Options:

Unsubscribe from marketing emails and control cookie preferences.

5.3 Data Deletion Requests:

Request the deletion of your personal information, subject to our legal and operational requirements.

5.4 Data Portability:

Obtain a copy of your data in a portable format where feasible.

6. Data Security

We employ robust security measures to safeguard your information from unauthorized access, alteration, disclosure, or destruction. However, no system is entirely foolproof, and we cannot guarantee the absolute security of your data.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations. Transactional records may be stored longer for regulatory or taxation purposes.

8. Cookies and Similar Technologies

Cookies enhance your experience by remembering preferences and enabling features. You can manage cookie settings through your browser. Disabling cookies may limit functionalities.

9. Children’s Privacy

Our Platform is not designed for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that such data has been collected, we will take steps to delete it.

10. International Data Transfers

Our servers are based in US and if you access our Platform, your data may be transferred to and processed in a jurisdiction with different data protection laws. By using our services, you consent to such transfers.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted with a revised effective date.

12. Contact Us

For questions, concerns, or feedback about this Privacy Policy, you can reach us at:

[email protected]