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Welcome to Friendhash (“we,” “our,” or “us”, "site", "platform"). These Terms and Conditions (“Terms”) govern your use of our platform (“Platform”) and its services and products. By accessing or using our Platform, you agree to be bound by these Terms.
The terms "User," "Users," "user," or "users" refer to any individual or entity that uses our platform, including but not limited to sellers, buyers, customers, bots, or any other type of user, whether explicitly mentioned here or not.
To use certain features of the Platform, you must register for an account and provide accurate, complete, and updated information. You are responsible for safeguarding your account credentials.
Users are responsible for maintaining the confidentiality of their account credentials. Any activity conducted through their account will be presumed authorized by the account owner. Friendhash is not liable for unauthorized access resulting from user negligence.
You must be at least 18 years old to use our Platform. By registering, you represent and warrant that you meet this age requirement.
By using the Platform, you agree to:
You must not:
As a social network, our platform allows users to share, create, and upload various forms of content, including but not limited to text, images, videos, and other media. Friendhash does not endorse or support any illegal, copyrighted, licensed, or otherwise restricted content shared by users. We reserve the right to take prompt and appropriate action, including content removal or account suspension, against users found violating our policies or applicable laws.
Content including, but not limited to, pornography, illegal or abusive material, hate speech, religious or political controversies, or other offensive or harmful material is strictly prohibited. Users who believe that any shared content violates their rights (e.g., stolen, copyrighted, or abusive material) or breaches our policies may report the content through the "Report" option available on posts, messages, comments, products, reviews, or other shared materials. Alternatively, users can email us at [email protected]. Friendhash will take strict action after conducting due diligence.
Friendhash does not support any political party, endorse any political views, or take sides on issues of public controversy. Additionally, we do not promote or encourage the dissemination of false news or misinformation.
The sale of products requiring branding, trademarks, or licenses from the original manufacturer or provider is not permitted on our platform. Users may report such violations via email at [email protected]. We will take strict action against offenders after conducting due diligence.
Our platform employs a combination of human moderators and AI tools to monitor and restrict the posting or dissemination of prohibited content. However, we acknowledge that errors may occur due to human or machine limitations, and we continually strive to improve our processes.
The use of automated tools, bots, web crawlers, or data scraping methods to access or extract data from the platform without prior written consent is strictly prohibited. Violators will face account suspension and potential legal action.
The platform may contain links to third-party websites or services. Friendhash does not endorse or take responsibility for the content, policies, or practices of third-party entities. Users access such links at their own risk.
The "Beta" or "beta" label displayed anywhere on the platform signifies that certain features or the platform as a whole is in a developmental and testing phase. As a result, these features may experience errors or may not perform as expected. Any numbers, text, indicators, or representations visible during this phase are intended solely for testing purposes and should not be interpreted as accurate or final.
Sellers must ensure that their products comply with our policies and applicable laws. Sellers are responsible for providing accurate descriptions, fair pricing, and timely shipment of products.
We require sellers to ensure that all listed products are genuine and match the images and descriptions provided during the listing process. Despite our efforts, some sellers may use deceptive practices and send incorrect or counterfeit items to customers. Upon receiving complaints, we take strict action against such sellers and mediate between the seller and customer to resolve the matter. However, Friendhash cannot be held responsible for any losses incurred by customers due to such incidents.
Friendhash charges a 10% commission on successful sales. This fee is deducted before payouts to the seller. Additional fees may apply for optional services. Sellers may need to pay any Tax or fees as per government policies. All fees and commissions are subject to revision over time without prior notice. However, we strive to keep our users and sellers informed of any changes through timely emails and notifications.
For COD transactions, payments are temporarily held for 15-20 days to allow for courier collection and verification.
Sellers may occasionally report cases where returned products have been altered, damaged, or replaced by customers. Friendhash will investigate such complaints and take appropriate action to resolve the matter. However, we are not liable for any losses or damages incurred by sellers in such cases.
While we work with trusted courier partners, there may be instances where staff or riders are found responsible for vandalizing, damaging, or tampering with products sent by sellers or returned by customers. Upon receiving such complaints, Friendhash will conduct due diligence and take necessary action to resolve disputes. However, Friendhash cannot assume liability for losses faced by sellers or customers in such scenarios.
Sellers are solely responsible for calculating, collecting, and remitting applicable taxes for sales conducted on the platform. Friendhash is not liable for any tax-related obligations arising from seller transactions.
Our platform assumes no responsibility for products or orders at any stage, including delivery failure, theft, damage, or related issues. To help mitigate most of these concerns, we have introduced the Sahulat program, which we highly encourage our sellers to join for enhanced security and support. However, some issues may still arise. Sellers are responsible for covering delivery charges in cases of failed or returned orders, regardless of the circumstances
Friendhash is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Platform. This includes, but is not limited to, loss of profits, data, or goodwill.
Friendhash is not responsible for any financial losses arising from payment processing errors, unauthorized transactions, or fraud conducted through third-party payment gateways. Users must ensure the accuracy of payment information and report any discrepancies immediately.
Users agree to indemnify and hold harmless Friendhash, its employees, directors, and affiliates from any claims, damages, losses, or legal fees arising from user actions, uploaded content, or breaches of these Terms and Conditions.
Friendhash is not liable for delays or failure in performance resulting from events beyond its control, including but not limited to natural disasters, strikes, cyberattacks, or government restrictions.
Any feedback, suggestions, or ideas submitted to Friendhash for platform improvement shall be deemed non-confidential. Friendhash reserves the right to use such feedback without obligation or compensation to the user.
All content, trademarks, and materials on the Platform are the property of Friendhash or its licensors. You may not use, reproduce, or distribute any content without our prior written consent.
Users retain ownership of the content they upload but grant Friendhash a non-exclusive, worldwide, royalty-free license to use, distribute, display, and modify this content for platform operations. Users must ensure they own the rights to any uploaded content.
The instant messaging (IM) feature is provided to facilitate communication. While we are working towards implementing end-to-end encryption, users should refrain from sharing sensitive information over IM.
Friendhash reserves the right to suspend or terminate user accounts at its sole discretion if a user is found violating these Terms and Conditions, applicable laws, or engaging in harmful activities. Account termination may occur without prior notice and result in forfeiture of any outstanding balances or privileges.
For enhanced security, performance, and reliability, Friendhash utilizes servers located in multiple regions worldwide. As a result, user data may be stored across different geographic locations. By using our platform, users acknowledge and accept this arrangement.
Friendhash reserves the right to update or modify these Terms and Conditions at any time. Users will be notified of significant changes, and continued use of the platform constitutes acceptance of the revised terms.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law provisions.
In the event of a dispute arising from or relating to these Terms, the use of our platform, or any related services, the following resolution mechanisms shall apply:
Notwithstanding the above, users acknowledge that certain disputes, particularly those involving intellectual property, may require immediate legal action and may be brought before courts of competent jurisdiction in Karachi, Pakistan.
If you have any questions about these Terms, please contact us at:
By using our Platform, you acknowledge that you have read, understood, and agree to these Terms and Conditions.