1. Overview

At Friendhash, we aim to ensure customer satisfaction by facilitating a seamless return and refund process. This Return Policy outlines the terms under which returns and refunds are accepted for purchases made through our Platform.

2. Eligibility for Returns

Items may be eligible for return if they meet the following conditions:

• The return request is initiated within 7 days from the date of delivery.
• The item is unused, unworn, and in its original packaging with all tags and labels intact.
• The item is not listed as non-returnable in the product description.
• The item is accompanied by the original receipt or proof of purchase.

We strongly recommend that customers record a video while receiving and opening any parcel as proof. This can assist you, the seller, the courier, and us in resolving any disputes that may arise. Similarly, we advise our sellers to record a video while packing and dispatching parcels to ensure transparency.

3. Non-Returnable Items

The following items are not eligible for returns:

• Perishable goods such as food and flowers.
• Personal care products, including cosmetics and toiletries.
• Custom-made or personalized items.
• Items marked as "final sale" or "non-returnable."

4. Return Process

4.1 Initiating a Return

To initiate a return, please follow these steps:

• Log in to your Friendhash account and navigate to the "Orders" section.
• Select the order containing the item you wish to return and click "Request Return."
• Provide a reason for the return and upload any required documentation, such as photos of the item if damaged or defective.

4.2 Return Approval

Once your return request is submitted, our team will review it and notify you of approval or rejection. Approved returns will include further instructions, such as return shipping details.

5. Refund Policy

5.1 Refund Method

Refunds are processed using the original payment method. For Cash on Delivery (COD) purchases, refunds will be issued as store credit or transferred to a bank account.

5.2 Refund Timeline

Refunds are typically processed within 15 business days after the returned item is received and inspected.

6. Return Shipping

The cost of return shipping is the responsibility of the customer unless the return is due to:

• Receipt of a defective or damaged item.
• An error on the part of Friendhash or the seller.

In such cases, a prepaid return label will be provided.

7. Contact Us

If you have questions about our Return Policy or need assistance with a return, please contact us at:

[email protected]